What Digital Catalyst Stands For

Foundation, Vision and Preplanning

Your business is the sum of ideas taken from other businesses.

Modelling from others gives your business a great jumpstart point. When we build a website, an application, a brand, a design, or architect a cloud platform strategy, we always explore the why and how your idea took root and look to model from similar successful businesses already proving the case.

Fast-tracking someone elses ideas are a good kickstart for your business.

Consider the adage with regard to business: evolve or die

Treading water is actually going backwards. Think of companies which were once household names which sat still on their stack. By failing to continue innovating, they fell behind their competitors, didn't even see the disrupters, and did not jump onto the emerging technology trends (e.g. Blockbuster, Blackberry, Kodak, etc).

Keeping up to date with technology today means survival tomorrow.

Project Planning & Systems Design

Our platforms and partnerships make up the richness of our service offering.

Customers look at four aspects when considering a supplier. These aspects are the skillset to solve your problems; the quality of the service, the alignment to your needs, and the pricing of these services. These four aspects directly impact on your experience and the quality of the solutions that are provided to you.

Choose a technical partner wisely: you inherit their platforms and partnerships.

We use the SCRUM methodology for software and web project management. What is it?

SCRUM breaks down larger and bespoke projects into small iterative time-boxed "sprints". Each sprint concludes with a team review to re-prioritise requirements for the next sprint. The continuous improvement approach factors in discovered problems, new requests, and changes. A backlog document is the project audit log.

Because failing to plan is planning to fail.

Information is now expected at the fingertips of customers and staff.

Given over 50% of searches are now done from mobile and portable devices speaks volumes about businesses needing to develop their platforms for immediacy. Businesses that cannot provide services with up to minute information are doomed in a technology rich future. Why? Because savvy users will go somewhere else. 

The end user experience is critical to the loyalty of your customers.

Business process management (BPM) is the discipline of improving a business process.

By analyzing it, modelling how it works in different scenarios, executing improvements, monitoring the improved process and continually optimising it, certain efficiencies and cost reductions can be obtained by the business. From a more abstract or higher-level perspective, BPM may be considered a view or representation of real-world work.

Certain efficiencies and cost reductions can be obtained by the business.

Branding is the process of creating and disseminating your brand name.

Building a brand is simply about creating trust using a recognisable and lasting impression in the minds of customers. This starts with a logo and extends into website theming, social networks, website and print imagery, email signatures, business cards, vehicle wraps and other marketing material. 

Brand recognition through repeated exposure builds trust in clients and prospects.

Platform Infrastructure & Security

Your business continuity depends on fast and reliable systems.

Our platforms are built to perform, be reliable and be simple. There is no compromise when your business depends on its technology. This is why shared hosting does not compare to our managed platform approach. Our solutions can also include uptime guarantees and an SLA to suit your specific requirements.

Reliable systems are just as important as reliable staff.

Our infrastructure can become the backbone of your business.

Our best-breed solutions are suitable for websites, intranets, CRM, applications, email, and DR / backups on both Australian and global infrastructure. We deliver in cloud, dedicated, virtual, and shared environments, and support both Windows and Linux operating systems. Our solutions have options for SLA.

Our infrastructure curtails the burden of serving, security, and backup.

Business is simpler when you can work from anywhere.

Running your server and desktops from the cloud eliminates the costs and stresses of maintaining your own infrastructure; it moves this burden to experts. Systemising and centralising data simplifies staff collaboration, office anywhere, storage and security. Staff simply connect to their desktop from their device(s) and they are at work.

The cloud is the mobilisation tool which will transform your business.

Website security is paramount in a world of continuous online threats.

Businesses without a website lack credibility. It is the first point of contact prospects explore your suitability to service them. It needs to clearly define your offering, how you differentiate yourself from competitors, it needs to be found in search, and present you professionally. But now the modern website must also be intelligent.

Not all websites are created equal. Web intelligence is the next wave.

In today’s business world, email is still at the heart of communication.

Emails are mission critical systems that need an uptime guarantee and an SLA to be sure they work for you 24/7/365. Microsoft 365 provides a high redundancy email and compliance systems. We also addtionally protect your MS365 data on a cloud-to-cloud and azure authenticated DRP platform. These backups occur 6 times a day and are air-gap stored on Australian AWS servers.

Our engineers are available to talk if you need help.

A surefire way to disappoint a prospect or customer is a slow site.

Boost your load times on our world-class global infrastructure usually only afforded by larger enterprises. Even if your site is not hosted with us, we can still accelerate web page load times. And did you know that faster loading websites are rewarded with better search rankings?

We even include some performance boosts as part of our standard hosting.

Backups are the equivalent of insurance when it comes your business data.

If your business was hit by disaster could it recover? Is your backup up to date? What could you afford to lose? Have you tested a recovery? Our backup solutions provide protection for email, systems, databases, business documents and accounting data. Once disaster has struck it may be too late; many businesses don't recover.

Business continuity is dependent on appropriate backup and a quick recovery.

Business continuity depends on your systems being secure.

We provide layered security protections for your website, intranets, email, documents, servers, operating systems and custom web applications. Our solutions include SSL certificates, enterprise-grade firewalls, content theft protections, email obfuscation, spam filters, DDoS protection, penetration testing, and continuous maintenance plans.

When it comes to protection, prevention is always better than a cure.

Need to securely access and share large files between multiple PCs or with clients?

Using our web-based network drive, you can access and share files of any format from within secure isolated 'site' containers. Avoid the inefficiency of emailing documents to yourself. For large files, avoid the costs and time delays of having to send files to clients on DVDs or flash drives via post.

Enjoy real time synchronisation across all devices after saving your documents.

Application Development

We integrate your website, intranet and applications onto a single platform.

Businesses without a website lack credibility. It is the first point of contact prospects explore your suitability to service them. It needs to clearly define your offering, how you differentiate yourself from competitors, it needs to be found in search, and present you professionally. But now the modern website must also be intelligent.

Not all websites are created equal. Web intelligence is the next wave.

DevOps promotes automation and monitoring at all steps of software construction.

Merging operations and development into a single team where the engineers work across the entire application lifecycle from development, testing, to deployment. The focus is on shorter development cycles, increased deployment frequency, and more dependable releases in close alignment with BPM driven business objectives.

Adopt modern practices that historically have been manual and slow.

Managing the lifecycle of your business documents is critical.

The lifecycle of content includes how it is centralised, created, stored, versioned, categorised, searched for, protected, and who can access it, and share it. Collaboration is a complex system-driven process. Our solutions connect staff to each other and your supply chain, so they can collaborate around content on any device.

Centralisation means collaboration over business knowledge.

Provide accountability around the sales process and servicing customers.

Streamline the administrative burden of tracking leads, opportunities, pricing, sales pipeline, strategy, and sales reporting. Digital Catalyst recommends SuiteCRM: an award-winning CRM application functionally equivalent to the major product suites like Salesforce, Oracle, SAP and Microsoft Dynamics. We use it ourselves.

Never lose track of accounts, leads, opportunities, reminders or contract dates again.

Web services, EDI and API integrations share data between systems.

Instead of reinventing the wheel, take advantage of backdoor connectivity between well-established systems by programming against their APIs. Connecting applications in this way facilitate business workflow and data flow without user intervention removing the burden of manual data rekeying and/or data entry error. 

Automate your business by sharing data between systems in real time.

Help your customers to search quickly within your website and systems.

Providing your users with the proper tools for searching your website, application or database using real-world phrases, wildcards, and joins, means your users can find what they need, leading to greater trust in your services, and them viewing your systems and websites as valuable resources. 

Solr powers the search of many of the world's largest internet sites.

Build a community around your products and services and make it easy to buy.

Our e-commerce solution is flexible enough to accommodate virtually any requirement. We can help you sell physical products, subscriptions, event registrations, and even digitally downloadable content. Moreover, our framework is modular and scalable which means that extending or upgrading later does not require starting over.

Online commerce provides customers continuous access to buy from you.

Build custom applications can use QR codes as links to improve business efficiencies.

We deliver custom QR code solutions for businesses and advertising agencies. A QR Code is an optical machine-readable representation of data, which shows data about the object to which it attaches. They are represented by rectangles, dots, hexagons and other geometric patterns in 2 dimensions (2D).

Bridge the gap between the print and digital worlds using QR Codes.

Consulting, Training & Support

Legacy desktop applications trap businesses behind the office modem.

This means your data is scattered, your systems require dependence on staff, and doing is business slow. Converting your desktop applications to web-facing applications means a centralisation of your systems and data, real-time reporting, flexibility for your staff work life, and easy support for Bring Your Own Device.

Running your business from the cloud mean doing business anywhere.

Even if you run in the cloud, your local devices and infrastructure cannot be ignored. 

If your business has taken the leap forward with our managed cloud-based offering, you get to enjoy extremely high uptimes as well as the convenience to work from any internet connection around the world. Many of our customers run a mix of cloud and local services so it is important to keep both sides of your infrastructure maintained.

Our managed desktop offering provides you peace of mind for that total coverage.

Implement strategies to improve rankings and attract website visitors.

Search Engine Optimisation (SEO) is the process of continuous improvement of your website to increase its search rankings. This is achieved by combining techniques in website engineering with the right marketing angle to get your site found. This process has become much more complex over recent years.

Talk to us if attracting business through your website is a problem.

Use marketing automation worklfows to convert propsects to customers.

Use powerful analytics tools to gain insight who is looking at your marketing campaigns. This includes your website, email and SMS marketing, form submissions, and social media. Track and build workflow based quantifiable scores to track enagagement and interest to convert prospects to customers.

Automate staying at top of customers minds with your products and services.